od69 Privacy Policy

1 Information We Collect

od69 collects personal data only to the extent necessary to provide a safe, compliant, and enjoyable gaming experience for players across Bangladesh. The categories of personal data od69 may collect are set out below.

1.1 Registration and Identity Data

When you create an od69 account, we collect the information you provide directly, including your full legal name, date of birth, email address, Bangladesh mobile number, and the username you select. This information is required to create your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of the KYC process, od69 may request copies of identity documents such as your National ID Card (NID), passport, or driving licence, as well as proof of address and, where required, proof of the payment method used to fund your account. These documents are processed securely and retained only for the period required by applicable regulation.

1.3 Financial and Transaction Data

od69 records details of all financial transactions you carry out on the platform, including deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, timestamps, and account balances. This data is necessary to process payments, detect fraud, and maintain accurate financial records.

1.4 Gaming Activity Data

od69 logs your gaming activity on the platform, including games played, bet amounts, game outcomes, session durations, bonus usage, and wagering history. This data is used to provide the od69 service, to personal ise your experience, and to support responsible gaming monitoring.

1.5 Device and Technical Data

When you access od69, our systems automatically collect certain technical information about the device and connection you are using. This includes your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages viewed, and session timestamps. This data helps od69 maintain platform security, detect unauthorised access, and improve the overall user experience.

1.6 Communications Data

If you contact od69 support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and any attachments you provide. This allows od69 to handle your enquiries effectively, maintain service quality, and resolve disputes.

1.7 Marketing Preferences

Where you have consented to receive promotional communications, od69 records your marketing preferences, including the channel through which consent was given and the date on which it was provided or withdrawn. You may update your preferences at any time by contacting od69 support.

od69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related data is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest level of confidentiality.

2 How We Use Your Data

od69 processes personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises the primary purposes for which od69 uses your personal data and the legal basis for each.

Automated Decision-Making

od69 may use automated processes to screen accounts for fraud indicators, bonus abuse patterns, and responsible gaming triggers. Where an automated process results in a significant decision affecting your account — such as a withdrawal hold or account restriction — you have the right to request human review of that decision by contacting od69 support.

Marketing Communications

od69 will send you promotional communications only where you have given explicit consent to receive them. Each marketing message will include a clear and easy mechanism to opt out at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before you opted out, and it does not affect your ability to continue using the od69 platform.

3 Data Sharing & Disclosure

od69 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and always with appropriate safeguards in place.

Game and Technology Providers

To deliver the full od69 game catalog, including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, od69 shares certain session and account data with these certified providers. Data shared is limited to what is technically required to authenticate your session, load the game, and record game outcomes. These providers are contractually bound to use your data only for the purposes of delivering their services to od69.

Payment Processing Partners

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, od69 shares the minimum necessary financial and identity data with the relevant payment processor. Each payment partner is subject to its own privacy policy, which we encourage you to review. od69 does not store full card numbers or mobile banking PINs — all sensitive payment credentials are handled exclusively by the payment provider's secure infrastructure.

Identity Verification Services

od69 may use third-party KYC and identity verification services to validate the documents you submit. These services process your identity data solely for the purpose of verification and are contractually prohibited from retaining or using it for any other purpose.

Legal and Regulatory Authorities

od69 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where it is required to do so by law, court order, or where od69 has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to any person. In such cases, od69 will disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event that od69 is subject to a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any changes to the privacy arrangements that govern your data in advance of the transfer taking effect.

4 Cookies & Tracking Technologies

od69 uses cookies and similar tracking technologies on the od69.club platform to ensure the site functions correctly, to remember your preferences, and to gather analytical data that helps us improve the player experience. By continuing to use od69.club, you consent to the use of cookies in accordance with this section.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to retrieve stored preferences or session information. Cookies cannot be used to run programs or deliver viruses to your device.

Types of Cookies od69 Uses

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please be aware that disabling essential cookies will impair the functionality of the od69 platform — in particular, you may be unable to log in or complete financial transactions. Detailed instructions for managing cookies in popular browsers are available through each browser's help documentation.

5 Data Retention

od69 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with any legal or regulatory retention obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with od69, and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping obligations.
• KYC verification documents: Retained for the period required by applicable AML/KYC regulations, typically five years from the date of verification or account closure, whichever is later.
• Gaming activity logs: Retained for three years from the date of the relevant gaming session, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for three years from the date of last contact, or for the duration of any ongoing dispute.
• Marketing consent records: Retained for the duration of your account relationship and for two years following any withdrawal of consent.
• Technical and device logs: Retained for up to 12 months, after which they are anonymised or deleted.

Upon the expiry of the applicable retention period, od69 will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

6 Data Security Measures

od69 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in response to evolving security threats.

• All data transmitted between your device and od69.club is encrypted using 256-bit SSL (Secure Sockets Layer) technology.
• Account passwords are stored using industry-standard cryptographic hashing algorithms — od69 staff cannot view or retrieve your password in plain text.
• Access to personal data within od69 is restricted on a need-to-know basis. Only personnel whose role requires access to specific categories of data are permitted to process it.
• od69's payment infrastructure does not store full card numbers or mobile banking credentials. All sensitive payment data is handled exclusively within the certified infrastructure of the respective payment provider.
• od69 conducts periodic internal security reviews and engages third-party security specialists to carry out independent audits of its platform and data handling practices.
• In the event of a data breach that is likely to result in a risk to your rights and freedoms, od69 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

While od69 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your od69 Login credentials and for ensuring that your own device and network are reasonably secured. If you believe your account has been compromised, contact od69 support immediately.

7 Your Privacy Rights

As an od69 player, you hold a number of rights in relation to the personal data that od69 holds about you. od69 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact od69 support at [email protected] (plain text — not a clickable link), stating your account username and the specific right you wish to exercise.

Right of Access

You have the right to request a copy of the personal data od69 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed. od69 will respond to access requests within 30 days of receipt.

Right to Rectification

If any of the personal data od69 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. In many cases you can update your account information directly through your od69 account settings. For data that cannot be self-corrected, contact od69 support.

Right to Erasure

You may request that od69 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that od69 may be required to retain certain data beyond your erasure request to comply with legal obligations — in such cases, od69 will inform you of the specific retention requirement.

Right to Restriction of Processing

In certain circumstances — for example, while the accuracy of personal data is being contested, or where you have objected to processing and od69 is assessing whether its legitimate interests override your rights — you may request that od69 restrict the processing of your data. During a restriction, od69 may store your data but will not actively process it except with your consent or for legal claims.

Right to Data Portability

Where od69 processes your personal data on the basis of consent or contract performance, and where the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format, and to request that od69 transmit it directly to another service provider where technically feasible.

Right to Object

You have the right to object to od69 processing your personal data on the basis of legitimate interests, including profiling for the purposes of personalising your gaming experience. You also have an absolute right to object to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing. Upon receipt of a valid marketing objection, od69 will cease processing your data for that purpose immediately.

Right to Withdraw Consent

Where od69 processes your personal data on the basis of your consent — for example, to send promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, contact od69 support or update your preferences in your account settings.

8 Policy Updates & Contact

od69 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. When material changes are made, od69 will post the updated Policy on od69.club with a revised effective date and, where appropriate, notify registered players by email. Continued use of the od69 platform after the updated Policy has been posted constitutes acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way od69 handles your personal data, please contact the od69 data protection team at:

Email: [email protected] (plain text — not a clickable link)
Platform: od69.club
Response time: within two business days (Bangladesh Standard Time, UTC+6)